Just as document recovery technology is improving every day, document security procedures should be constantly improving, as well. If you’re vetting document restoration firms, you should know that not all restoration companies hold themselves to high security standards. Below, you’ll find four document restoration security best practices to look for when you’re hiring someone to restore damaged documents. Document recovery companies should take these measures to protect their clientele.
1. Painstaking Pre-Employment Screening
A person’s background and history can tell you quite a bit about whether they can be trusted with private information. For instance, a white-collar crime in an applicant’s history indicates a willingness to compromise integrity for personal gain. The danger is that such a person could gather sensitive financial information under the guise of learning how to restore wet documents. Thorough pre-employment background checks and screening weed out the applicants who should not be handling clients’ files.
2. Exceptional Employee Education
To protect their clients’ interests, document restoration companies should provide detailed on-the-job training in how to properly handle and protect clients’ information.
3. Non-Disclosure Agreements Required of All Employees
Document restoration employees must know more than how to restore wet documents; they must also appreciate the sensitivity of clients’ information. Non-disclosure agreements legally bind restoration workers to privacy. Conscientious document restoration firms require non-disclosure agreements of all workers who will have access to clients’ files.
4. On-Site Document Recovery for Sensitive Applications
Some records are so private they shouldn’t leave the storage site. For instance, hospitals’ patient charts are full of highly sensitive information, and the hospitals themselves are legally responsible for the privacy of these records. In such circumstances, it makes sense to restrict document restoration to the site of the disaster. This means document recovery companies must alter their typical modus operandi, which is to gather documents, ship them to a separate handling facility and then transport the renewed documents back to the client. Leading document restoration firms are able to repair documents on-site, diminishing the client’s security risks.
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