United Kingdom Claims Delivery Manager

Is customer service where your passion lies? Do you have a natural flair when it comes to managing a team?

As the Claims Delivery Manager you will be responsible for the day to day claims management and operational sevice delivery of the business, including the logistics of all labour, travel, equipment ect. You will engage, support and provide drive with the Polygon Leadership to redefine and deliver a market leading Property Damage Restoration service by engaging effectively with the wider team to build the right culture, systems and practices. 

Key responsibilities, goals and objectives will include but not limited to.... 

  • Plan and manage the most efficient logistical and utilisation of resource such as people, equipment & materials to deliver high quality jobs safely, on time and in line with service and budget expectations.
  • Apply productivity controls and measures to drive increased margins and be responsible for driving consistency, profit and best practise into our service delivery
  • Work with the SMT to develop and articulate the goals for the business unit that covers its culture, systems and practices so developing a plan to promote and embody a culture of Empathy, Integrity and Excellence in all we do

  • Promote and drive a “Continuous Improvement” culture whilst improving business and specifically project performance by measurement and analysis of Key Performance Indicators to assist in identifying future challenges in the people, operational and procedural landscape and developing mitigation strategies

  • To work with and support the Learning & Development function to deliver an effective suite of L&D programmes to increase the skills and knowledge of all employees in line with individual needs and business requirements.

To flourish in this position we believe you need excellent organisational skills, experience within a leadership function role and a strong logistical or claims background together with an understanding of service delivery. 
You will be results driven, and have a positive attitude to innovation and change.

What we offer in return is...

• Competitive salary

• 25 days holiday

• Annual bonus scheme

• 7% employer pension contribution

• Annual personal review

• Seasonal flu jabs

• Employee assistance programme

• Wide range of development and training

• Team building events

• Income Protection Scheme

 

… in addition to a range of other benefits. If you think you have what it takes to be our new Claims Delivery Manager, please send an email with your CV and cover letter to letter detailing your skills and experience to uk.jobs@polygongroup.com

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