Dispatch Manager

Does the thought of going home after a long hard day at work feeling satisfied, valued and as if you’ve made a real difference appeal to you? Then look no further, as Polygon UK, may just be the place for you.

Dispatch Manager – Huntingdon - Permanent 

Do you have a natural flair when it comes to managing a team as well as a passion for
customer service ?

As a dispatch manager you will lead, encourage, and mentor a team of dispatchers who are
responsible for booking visits with policy holders so that we attend their home within stated
service level agreements ensuring efficient use of time and optimising utilisation of our field
resource. You will be accountable for contributing to the company goals in respect of
service excellence & efficiency and profitability as well as promoting the company ethos and
culture.

Day to day activities include but are not limited to…….

• Working closely with your team to ensure all technicians are utilised well to
maximise productive time of site.
• Develop, motivate, and lead your team to ensure exceptional claims service is
delivered to every customer, in line with departments objectives
• Continuously improve the quality of the team’s work, seeking new ways to improve
service standards through quality monitoring and audits whilst ensuring compliance
of all internal procedures and SLA’s
• Identify opportunities for better planning, optimisation and dispatching processes
whilst achieving service level agreements and effective delivery of great customer
service
• Developing and maintaining strong relationships with other key stakeholders to gain
regular feedback on quality of service and opportunities for improvement.
• Feedback any inconsistency/inaccuracy within claims process to assist in improving
the overall claims journey.
• Undertake performance management, keeping accurate records, to include delivery
of monthly 121’s, annual personal reviews, coaching, objective setting, and team
meetings.
• Ensure compliance with company quality management system including handling
complaints and effectively taking any corrective action to achieve the business
target.
• Proactively identify potential problems in achieving agreed targets and implement
actions to resolve.

Our core values of Integrity, Excellence and Empathy serve as a guide to our people in their everyday interactions with customers, colleagues, partners and other stakeholders.

Benefits

• Competitive salary
• 25 days holiday
• Annual bonus scheme
• Employer pension contribution
• Seasonal flu jabs
• Employee Assistance Programme
• Wide range of development and training
  

   

  …. in addition to a range of other benefits. Do you feel you meet the criteria for the position of Dispatch Manager? If so, we encourage you to apply today! Please write or email with a CV and covering letter detailing your skills and experience to uk.jobs@polygongroup.com