Major & Complex Claims Supervisor

United Kingdom Major & Complex Claims Supervisor

Would you like to join a Team of Extraordinary people that give their best?

Permanent, Full Time.

39 Hours per week

Would you like to join a team of extraordinary people?

Due to growth, we are looking for major people to join us as Major & Complex Claims Supervisors.

At Polygon we pride ourselves on helping people who have suffered losses caused by events such as fire, flood, accidental damage, and storms. Not only do we do work that provides help to those who find themselves in such conditions, we strive to achieve this by embodying our core values of Integrity, Excellence and Empathy.

To be an MCC Supervisor with us you will need to see customer service as part of your DNA, be able to manage your own fully productive team on projects, have a full UK driving licence, be willing to work away on exciting jobs and be eager to never stop learning!

As a Major & Complex Claims Supervisor your daily duties will be:

  • Man management of technicians and agency staff ensuring highest attainable standards of customer service are delivered.
  • Ensuring Company and quality procedures are adhered to by the management of restoration staff.
  • Ensure compliance with Company Quality Management System
  • Ensure PMCP compliance on any project being managed
  • To support the PM’s in effective management
  • Assisting staff with technical problems and provide coaching where necessary
  • Ensure that productivity and effectiveness of the staff is at the optimum level
  • Ensure van is equipped, and all equipment is clean and serviced according to manufacturer’s guidelines
  • Seek new business opportunities
  • Proactively maintain regular reporting to Project Manager
  • Simply usage and management of usage in line with company procedures.
  • Assist project manager to provide Quality information to support estimating / Invoicing / Reduction of Debtor days
  • Ensure compliance with Health and Safety legislation for all staff.
  • Effective control of on site sub contracted services maximising utilisation both in terms of cost and customer service
  • Undertake performance management keeping accurate records, upon Project Managers’ direction
  • Flexibility across all areas as the need of the business demands
  • Co-ordinate suppliers and deliveries to site to ensure smooth, seamless delivery of project
  • Responsibility and accountability for all equipment used on a project (owned and hired)


  • Competitive salary
  • 25 days holiday
  • Annual bonus scheme
  • 7% employer pension contribution
  • Annual personal review
  • Seasonal flu jabs
  • Employee assistance programme
  • Wide range of development and training
  • Team building events
  • Income Protection Scheme

in addition to a range of other benefits. If you think you could make a great Major & Complex Claims Technician with us, please send an email with your CV and cover letter detailing skills and experience to

Subscribe to our mailer list

Thank you for your submission

Unfortunately, something went wrong

Please try again

By subscribing to our mailer list you are agreeing to receive information from Polygon UK.

We work in accordance to GDPR legislation. We will only use your personal data to communicate with you through our newsletters or to inform you about products, services or promotional offers that you might find interesting if you have chosen to receive these types of communications. We will never give your information to third parties. The data is stored in Mailchimp.

You can unsubscribe at any time from our mailer list via a link at the bottom of the newsletter or email that you receive from Polygon UK.