Major & Complex Claims Technician

North East, Midlands & South East

United Kingdom Major & Complex Claims Technician

Would you like to join a Team of Extraordinary people that give their best?

Permanent, full time

39 hours per week

Due to growth we are looking for some major people to join our Major & Complex Claims Technicians.

At Polygon we pride ourselves on helping people who have suffered losses caused by events such as fire, flood, accidental damage and storms. Not only do we do work that provides help to those who find themselves in such conditions, we strive to achieve this by embodying our core values of Integrity, Excellence and Empathy.

To be an MCC Technician with us you will need to see customer service as part of your DNA, have a full UK driving licence, be willing to work away on exciting jobs and be eager to never stop learning!

As a Major & Complex Claims Technician your daily duties will be:

  • To support the project coordination team in delivering commercial & major loss solutions
  • Attend daily toolbox talks to ensure all health and safety concerns are being met, and that the job is progressing as planned.
  • Help manage temporary staff, oversee a small team as required and coaching where necessary
  • Ensure that personal productivity and effectiveness is at the optimum level
  • Ensure van is equipped, clean and serviced according to manufacturer’s guidelines
  • Meaningful updates to the customer as required
  • Request equipment and materials in sufficient time to ensure a smooth, seamless delivery of project
  • Responsibility for the return of all equipment used on a project (owned and hired)
  • Undertake smaller projects with support of line manager.
  • Ensure use of correct documents in project file and on Claims Management System
  • Highlight area for continuous improvement.
  • Identify sales opportunities and working in conjunction with the sales team.
  • Special Projects as required by the business and working within other areas when required
  • Ensure compliance with company Health and Safety policy
  • Ensure compliance with company Quality Management System.
  • Promote company culture – Empathy, Integrity & Excellence.
  • Promote excellent relationships between all Polygon colleagues.
  • Attend internal company meetings and follow up as necessary.
  • Willingness to travel extensively and stay away from home as required


  • Competitive salary
  • 25 days holiday
  • Annual bonus scheme
  • 7% employer pension contribution
  • Annual personal review
  • Seasonal flu jabs
  • Employee assistance programme
  • Wide range of development and training
  • Team building events
  • Income Protection Scheme

in addition to a range of other benefits. If you think you could make a great Major & Complex Claims Technician with us, please send an email with your CV and cover letter detailing skills and experience to

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