Major & Complex Claims Technician



Bristol Major & Complex Claims Technician - South

Would you like to join a Team of Extraordinary people that give their best?

We are the market leader in Property Damage Restoration. For over 60 years we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that we continue to be the UK’s premier restoration company to work for.

We help people who have suffered losses caused by events such as fire, flood, accidental damage and storm. Our core values of Integrity, Excellence and Empathy serve as a guide to our people in their everyday interactions with others.

Key Responsibilities

• To support the project co-ordination team in delivering commercial and major loss 

 solutions by working to the best of your ability

• Attend daily toolbox talks to ensure all health and safety concerns are being met, 

 and that the job is progressing as planned

• Help manage temporary agency staff who may need training and guidance when 

coming in to support Polygon team.

• Ensure that personal productivity and effectiveness is at the optimum level

• Maintain all company property to the best of your ability by keeping it clean and 

serviced according to manufacturer's guidelines 

• Meaningful updates to the customer as required through clear communication and 

strong customer service skills 

• Request equipment and materials in sufficient time to ensure a smooth, seamless 

delivery of the project

• Responsibility for the return of all equipment used on a project (owned and hired) 

• Undertake smaller projects with support of line manager

• Ensure use of correct documents in project file on Claims Management System

• Highlight area for continuous improvement

• Identify sales opportunities and working in conjunction with the sales team

• Special projects as required by the business and working within other areas when 


• Ensure compliance with company Health & Safety Policy

• Ensure compliance with company Quality Management System

• Take pride in being part of the Polygon company; Be the prime example of

 Empathy, Integrity and Excellence whilst promoting positive relationships 

 between all Polygon colleagues.

• Attend internal company meetings and follow up when necessary

• A willingness to travel and stay away frequently is essential to this position.


  • Competitive salary
  • 25 days holiday
  • Annual bonus scheme
  • Employer pension contribution
  • Annual Christmas party
  • Seasonal flu jabs
  • Employee Assistance Programme
  • Wide range of development and training
  • Dress down Friday
  • Team building events…

Do you feel you meet the criteria for the position of MCC Technician? If so, we encourage you to apply today. 

If you are interested or have any questions, or if you encounter any problems with the application, please email us at

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