Can You Recover Efficiently and Effectively?
With Primo+, you can rest assured that expert help will be by your side when you need it most.
Always by your side - planning, preparing and providing emergency response to minimise business interruption, when the unexpected happens.
What Is Primo+?
Primo+ membership is Polygon’s Emergency Response Service, where Polygon Damage Management experts will be on standby, ready to respond to your call and arrive on-site in as little as four hours.
Immediate Response and Expert Support
We provide you and your business with peace of mind and reassurance, ensuring priority access to our damage management experts in the event of an incident. Our team will be at your door within hours to assess the damage and begin mitigation immediately.
Comprehensive Restoration & Decontamination Services
We offer a wide range of restoration and decontamination services for buildings, machinery, electronic equipment, and documents. This includes structural and property drying, document and specialist contents restoration, and electronic and mechanical decontamination/restoration.
Additionally, our services cover mould remediation, odour control, corrosion stabilisation, Climate and Digital Solutions, and reinstatement works. We also provide expertise in confined space and high-level access, Leak Detection, and strip-out and disposal services to support the full recovery process.
Minimising Damage and Business Interruption
Following fire or water damage, natural disasters, or loss of environmentally controlled conditions, an urgent response is critical to minimise secondary damage, reduce business interruption, and restore your operations as quickly as possible—while protecting your reputation throughout.

Supporting Your Business Continuity Plan
Our teams work closely with you to meet your Business Continuity Planning objectives, keeping you updated with all the necessary information throughout the recovery process.
How Does Primo+ Work?
A call to the Primo+ helpline activates the response. As your strategic partner, we will already understand your business and its priorities—so not a moment is wasted.
Your details will be pre-logged in our system, ensuring priority fast-tracking to one of our experienced Project Managers, who will deploy a Primo+ damage management team to assess the damage and begin mitigation immediately.
With Primo+, your business is in safe hands, ensuring a swift and effective recovery when you need it most.
For more information on our Primo+ service contact, uk_primoplus@polygongroup.com or speak directly to Lisa Hesketh, Business Development Manager, on 07484012300.