Great! Polygon have long term contracts and relationships with most of the UK’s largest commercial insurers. The chances are, we already work with your insurer and loss adjuster.  Having worked with insurers for the past 60 years, we know all too well the amount of work that goes on in the background when you submit a claim.  Very often, by the time an insurance company or loss adjuster appoints us, your incident is often at least 4 days old.  How would this affect you? Your Business Continuity plans?  What would be the impact on your business?  Your reputation? Does your plan allow for the additional delay?

Primo+ enables us to remove those unavoidable delays, we arrive onsite in as little as 4 hours of your instruction, once we have assessed the damage we will provide you with your damage assessment report, along with videos and 3D scans (at no additional cost) which will give you an indication to whether you will need to instruct your insurer or not.

Also, as part of your insurance policy, all policy holders are responsible for ensuring that the damage does not get any worse, by having Primo+ in place you can potentially minimise the potential cost and lifecycle of a claim should your damage touch your insurance.

• Pre-incident survey of you most critical site
• 3D scan of your most critical site
• Review of your Business Continuity Plan
• Emergency freephone number
• Personal reference number
• Disaster recovery experts on standby 24/7/365
• Emergency response to site in as little as 4 hours
• Post incident survey of damaged site
• 3D scan of damaged site (if necessary)
• Team ready to start mitigation works as soon as we arrive on site
• Invitations to Primo+ networking and practical workshop days
• Post incident reviews
• Dedicated account manager

No, the difference with Primo+ is that not only will we attend site to assess the damage, but we will be also attend site with a view of starting mitigation works straight away, which depending on the damage may include:

• Removal of standing water
• Managing the environment
• Salvaging assets, affected and non-affected to safe areas to prevent further damage/cross contamination
• Protection of machinery and electronics
• Swab testing for chloride
• Clearing and removal of debris
• Emergency power
• Stabilising the environment to prevent secondary damage such as corrosion and mould growth

No, as part of your Primo+ agreement, we will ask for a delegate authority, set by yourselves, purely for this purpose.  It means we can start works without delay.

When you call the Primo+ emergency number, you will be asked if you want us to come to site to assess or to assess and start mitigation works straight away.

Each and every Primo+ client is different, they each have different priorities, and different criticalities.  What may be classed as a serious incident to one client may be business as usual to another.  Primo+ comes with two levels of response.  A Tier 1 and a Tier 2 response:

• Tier 1 – 4 hours – if the incident is:
  • Having an impact on your business
    • Financially
    • Reputationally
    • Operationally
  • If the answer is yes then this is a Tier 1 response
• Tier 2 – 8 hours – if the incident is not having an impact on your business but you would like some additional support

The benefit of having both tiers is that you can call us for smaller incidents.

It is a possibility, by having Primo+ Polygon technicians would be onsite within hours of the incident, preventing secondary damage, therefore minimising the potential cost and lifecycle of an insurance claim.  If you let us know who your insurance provider is, we can always ask the Polygon account manager to contact them to discuss Primo+ with them.

Absolutely! When things don’t go according to plan on one of your sites, your client will look at you to solve their problem.  Polygon is not a facilities management company, we are disaster, recovery and restoration experts, which compliments what you provide to your clients, and of course preparing for the worst puts you and your client in control right from the start.

Of course, you can, you can call us directly at any time.  However, you will not receive a guaranteed response time, as Primo+ fee paying members must come first.  This is especially at times of surge, or localised incidents, as we will be dealing with our priority clients.

Primo+ is an emergency response service, the rates charged are our standard schedule of rates, so you will not be charged any more for calling us out, either during working hours or out of hours other than our standard rates.

Primo+ clients do receive discounts on Business Continuity Planning works outside of the initial review of your plan.

If you do not have a plan, or it is out of date, or hasn’t been tested for a while, we offer discounted rates for:

• Writing plans
• Updating plans
• Testing plans
• Embedding/Training of plans

We can also build in a number of days per year to your Primo+ agreement (we recommend a minimum of 3 days per year) to keep your plan up to date, or for running annual testing, or you can use your Business Continuity Planning days for whatever you would like to use them for.

Yes, Polygon is the European market leader in property damage restoration.  Powered by a global network of more than 6,600 employees in 16 countries including USA, Canada and Singapore https://www.polygongroup.com/about-us/our-offices/