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At Polygon, people always come first. Our key resources are people, knowledge and technology – in that order. We believe that if our employees are engaged, they will perform well and then also generate satisfied customers. This is the foundation of our business philosophy – the Polygon Model – and a very central part of the “Our Responsibility” programme.

Decentralised Organisation

Polygon has a decentralised organisation and a flat structure, with clear accountabilities. Having the freedom to organise and control your own work decreases stress and increases motivation. Our idea is clear: to be effective, our employees must be encouraged and empowered to act independently when interacting with customers. Therefore, we make sure that everyone has the right competence, information and tools to make the right decisions without delay. We track this via the employee survey every year. In the employee survey from 2019, 91 percent stated that they feel empowered to make decisions when needed.

Engaged Employees

Being an attractive employer is essential, and Polygon conducts a Group-wide employee survey every year. This presents an opportunity for our people to express their views, wishes and concerns. All employees in all countries are invited to participate.

The 2019 results were above the industry benchmark in almost every area. We have a very high level of engaged managers, 62 percent. The indexes for engagement and leadership remain
high and are above benchmark, at 84 (83) and 78 (78) respectively.

Our employee turnover has decreased in recent years due to many activities such as the improvement of on-boarding processes, wellbeing activities, and increased focus on training and development. In addition we have won some prestigious people awards.

Efficient Internal Training with the Polygon Learning Zone

The Polygon Learning Zone is the Group’s learning management system, which provides employees with the right training and competence in a cost-effective and time-efficient way. It combines locally and centrally geared training programmes, and both e-learning courses and face-to-face training, to empower employees in their own learning and development. The Polygon Learning Zone includes all education and training, with an emphasis on short learning blocks and e-learnings in local languages. The Polygon Learning Zone has been rolled out in 13 of our 16 countries, with three in the process of implementing it in 2021. The Polygon Learning Zone is an essential tool to support Our Responsibility programme as it reaches out to all employees and ensures they support Polygon’s compliance and quality.