When you work in the hospitality industry, guest satisfaction should not be alone at the top of your list of priorities; no doubt that guest safety and comfort are at the top of the list, too. The most common incidents that warrant property damage restoration in the industry include water damage and fires. From natural disasters to malfunctioning sprinklers to flames produced by burned popcorn in a microwave, knowing how to prepare and recover from damage will help keep everyone safe and keep your doors open to guests with minimal downtime.
How to Prepare for Water or Fire Damage
Have an emergency disaster plan in place: A disaster preparedness plan lists the different incidents (natural and man-made) that could occur and outlines their impacts. The plan also includes:
- A communications and warning system to notify guests, staff members and emergency workers of an incident.
- A clear meet-up point for workers.
- Clear evacuation plans and routes for staff and guests.
- Steps to take if certain incidents occur, such as power outages.
- The location of emergency shelter for guests and workers.
- A plan for business continuity.
Employee training: The success of a disaster preparedness plan is only as good as the employee’s knowledge of it. Staff members should be familiar with the plan so they immediately know what to do and how to stay safe if an incident occurs.
Perform a risk assessment: A risk is anything that poses a danger or hazard to an organization’s guests or property. In the hospitality industry, risks can include faulty ice machines, security cameras with blind spots or old pipes. A risk assessment identifies and evaluates such risks so the organization can take steps to correct or mitigate them.
Know your assets: Document all of the company’s assets and conduct a pre-loss assessment that helps the organization determine the proper amount of insurance to purchase. Assets to include in the list are electronic records, guest and employee databases, building plans and accounting records that are regularly backed-up to an offsite location.
Property Damage Restoration: What to Do after Damage Occurs
Property safety and security: It is an organization’s duty to minimize the damage to the property. But first, it must take steps to minimize hazards and potential hazards caused by fire or water damage. For example, work with the fire department to prevent flare-ups after a fire. Don’t allow workers to wade through flooded water if the electricity is still on or there’s a chance that the water is contaminated.
After an incident, if it’s safe, begin to take inventory of areas of the property that are damaged, or assets that need to be restored. Identifying areas of the property that have been damaged will help property damage specialists quickly start the restoration process once they arrive on site.
File a claim: File a claim with the company’s insurance company as soon as possible. Use the list of assets created for the disaster plan for the loss claim-related paperwork.
Inventory the damage: As you survey the damage, determine which items are salvageable and which need replacing.
Contact a restoration specialist: A restoration contractor helps speed up the restoration process to get the property back into its pre-loss condition quickly. The specialist should have advanced technologies that help the organization salvage and restore as much as safely possible, as well as keep costs and reconstruction time to a minimum.
Polygon offers property damage restoration services that help reduce the impact of a disaster. Contact Polygon today to learn how its professionals can help your organization prepare for and recover from any disaster it may face.