Insurance & Claims Management

Our dedicated insurance team have a wealth of experience handling both home and commercial claims for the UK’s largest insurers and self-insured businesses.

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Using a restoration-first approach we’re able to repair a vast number of damaged items in situ that may otherwise be ripped out and replaced.

Not only does this approach create a faster, hassle-free solution for the customer, but we also see claim life-cycle times reduced in excess of 80% and an average saving of £850 per claim when compared to a typical replacement option.

Our in-house insurance team commonly work across a range of claims, including accidental damage, escape of water, fire, storm and more.

Full MI and Faster Decisions

Our bespoke Visibility platform gives you real‑time tracking for every repair, along with instant access to meaningful management information, all in one place. With on‑site and desk‑based triage services, we help you avoid unnecessary replacements by assessing claims quickly and restoring as much as possible.

Our specialist self‑survey tool speeds up the process even further, reducing life‑cycle times by up to 83%. Recent research shows that 84% of all uPVC claims we receive are repairable, reinforcing the value of a repair‑first approach.

Engineered Quality Backed by Innovation

With a dedicated research and development team continually testing new products and refining our processes, every repair is engineered to last.

Our commitment to quality and innovation has supported strong growth in the insurance sector, earning us the title of Outsourced Partner of the Year at the 2019 British Claims Awards.