Smart Repair Frequently Asked Questions

The techniques and materials used to repair the damaged area vary hugely depending on its size, material and finish. Regardless of the repair type, we will carefully rebuild the damaged area, hand mix the colour and...

The time it takes to complete each repair varies hugely depending on the extent of the damage and the size of the area requiring restoration. If you’re a commercial customer, please contact our customer servic...

We always recommend leaving the surface of the repair untouched for 24 hours to enable it to properly cure. After this time, you can use it as normal. For detailed care instructions, visit our aftercare hub.

We’re truly nationwide with more than 200 directly-employed finishers based across the country from Penzance to Inverness.

Our repair process is designed to mimic the original properties of the repaired item. As such, we recommend reviewing the original manufacturer’s guidelines and care guides to get exact details for your item. ...

Our experienced finishers will carefully colour-match the repaired area and match the texture of the surface to leave a seamless finish. However, it’s important to remember that light, shadows and reflections ...

Typically, we’re able to complete repairs anywhere in the country within 3-5 working days, but always let us know if your repair is urgent as we’ll always do our best to fit you in on the next day if pos...

Homeowners – we don’t come out to inspect, but instead estimate based on images and a short description of the damage. On arrival for the appointment, if damage is more extensive than previously thought ...

We pride ourselves on always offering a competitive price for our work, but the cost will vary depending on the extent and size of the damage. To get a detailed estimate for your work, contact our friendly customer ...

Commercial customers – Please contact your account manager on 0345 141 0000 for more details