What is Trace and Access

Trace and Access (or “Track and Trace”) is an Insurance term for non-destructively tracing the area of the leak and then exposing the leak i.e. excavating concrete or removing floorboards. If you are covered for this it will be detailed in your policy handbook, however your insurance company is unlikely to cover the actual fixing of the leak. Often your insurer will ask you to find your own leak detection company and they will then reimburse you once the leak is found. Give us a call in the office and we can help you with your insurance claim.