Polygon Group FAQ Resource

Polygon offers a repair service. Once the leak has been identified the technician will determine whether the repair is something that we can conduct at the time of the visit. In the unlikely event we cannot repair t...

Polygon does not provide leak detection equipment to rent. All our technicians are specially trained in non-destructive leak detection and have many years of experience. They also carry with them all the tools requi...

Once a leak has been repaired, it is very important that the area is properly dried. A moisture survey should always be completed even if the area appears dry as most moisture will not be visible, risking mould, dam...

A mains water stopcock is a valve used to completely stop the flow of water within a property. Also known as 'the stopcock', 'mains water shut off valve' or 'stop valve', all properties have an inside and outside ma...

If you suspect you have a leak within your property but are unsure of its exact location, you should turn off your internal mains water stopcock and then check the dial on your meter (your internal mains water stopc...

The first step in limiting the damage is to turn off the water supply to your house. Try to turn your boiler off - this will stop damage if the boiler pipework runs dry. Start to dry any standing water, you could us...

A 0.5mm leak could lose 20 litres of water every hour, causing considerable destruction to your property. But discovering a leak early is just the start. The cost and disruption of locating the source can be equally...

Our Leak Detection technicians are trained in identifying leaks on internal and external pipework. We will provide a fully comprehensive report detailing our findings and recommendations which can then be passed on ...

Your property should not show any signs of damp. It may be as simple as a spillage, but could be something more serious. If you are in any doubt, please feel free to contact us and speak to one of our operatives who...

Unfortunately, this is something that we deal with on a regular basis. We understand that it is essential the water is put back in place as soon as possible to minimise any disruption to your clients. We would usual...

As a company, Polygon have dealt with a variety of different commercial properties, each with different requirements. We know that each property will have different requirements and different ways they want to work ...

If you suspect a leak in your pool or a leak on the pipework this is something that we can help with. Contact our advisors and we will discuss how we can help.

Polygon have dealt with many leaks over fields, car parks and other large areas. We would recommend having a visual inspection over the pipework you believe the leak to be on to see whether there are any signs of wa...

If you have a damp patch on your ceiling, don’t worry. This is something Polygon can help with. We use multiple techniques to identify leaks and minimise damage to the property, including infrared cameras, tracer ga...

We can give your property a health check using our plumbing maintenance survey. This checks central heating pipework, seals and cold feed pipes eliminating the risk of an undiagnosed leak causing problems for you in...

Are all of your taps and appliances off? Is your toilet cistern filling? You may have a hidden leak. There are many different signs that a leak may be present. These are not all visible. They include damp patches, h...

There could be numerous reasons why your boiler keeps losing pressure. A drop in boiler pressure could be caused by a hidden leak, but there are also other variables which can affect the heating system and...

Whilst ground source heating systems are a very efficient and environmentally friendly way of collecting heat, unfortunately because of the amount of piping buried underground they can become very susceptible to lea...

All modern homes are required to be fitted with an inside and outside mains water stopcock, so don't worry if you can't find yours under the kitchen sink. Many properties have their mains water stopcock located in a...

If one of your radiators is not getting hot, it may just need bleeding. However, if bleeding the radiator does not work, or if it is linked with any other symptoms outlined in these FAQs, it could be a sign of a lea...

This could be an indication of a leak on a regular or gravity fed heating system, or a leak from a water storage tank. If you can access your storage tanks, look to see which is filling as this will give you an indi...

Firstly, check there is no fault with your meter. You can do this by phoning up your water authority. You can also carry out basic testing yourself. When all of the water is off in the property, including any water ...

Move any furniture that may be positioned directly in front of or underneath the water stains. Perform a visual check of your guttering to ensure there are no blockages. This can easily be caused by leaves and other...

There are many different signs that a leak may be present, however they are not all visible. These include damp patches, high water bills, damp smells, boiler issues and even subsidence. Contact Polygon to speak wit...

Please don’t hesitate to contact one of our knowledgeable customer service representatives on 03303 332958.

This is a service Polygon offers. It includes all the aspects of Trace and Access but also includes fixing the leak which will often only take a day to complete. Trace and access Insurance term for non-destructively...

Leak detection is the use of non-destructive techniques to help limit the need for expensive excavation, as well as subsequent repair and redecoration work. We can minimise water loss which means less damage to the ...

Non-destructive Leak Detection is where we use various pieces of equipment to pinpoint the area without damaging your property.

A plumber will often employ a destructive approach to finding a leak i.e. digging a trench along the line of pipework until they find the leak (“chasing the leak”). With a specialist leak detection company, the leak...

Polygon offers a unique Trace & Access service, guaranteeing to find the source of a leak without causing unnecessary destruction. Our skill set enables us to carry out the work quickly and cost effectively, whi...

Whilst all insurance policies differ, most will have a “Trace and Access” section which will cover the cost of finding and accessing the leak. This is usually only applicable if there are signs of damage (visible si...