Polygon Group FAQ Resource

 At Polygon, our team of Leak Detection technicians are dedicated to helping our customers to quickly Find & Fix their leak. To help you do so, here is our extensive Frequently Asked Questions section which will equip you with everything you need to know about our innovative leak detection technologies and what to do in case of a leak.

Can you fix a leak when you find it?

Polygon offers a repair service. Once the leak has been identified the technician will determine whether the repair is something that we can conduct at the time of the visit. In the unlikely event we cannot repair t...

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Can you rent leak detection equipment?

Polygon does not provide leak detection equipment to rent. All our technicians are specially trained in non-destructive leak detection and have many years of experience. They also carry with them all the tools requi...

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How do I dry my property after a leak has been repaired?

Once a leak has been repaired, it is very important that the area is properly dried. A moisture survey should always be completed even if the area appears dry as most moisture will not be visible, risking mould, dam...

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How do I find my mains water stopcock?

A mains water stopcock is a valve used to completely stop the flow of water within a property. Also known as 'the stopcock', 'mains water shut off valve' or 'stop valve', all properties have an inside and outside ma...

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How do I know I’ve got a leak?

If you suspect you have a leak within your property but are unsure of its exact location, you should turn off your internal mains water stopcock and then check the dial on your meter (your internal mains water stopc...

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How do I prevent damage from a leak?

The first step in limiting the damage is to turn off the water supply to your house. Try to turn your boiler off - this will stop damage if the boiler pipework runs dry. Start to dry any standing water, you could us...

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How much water can you lose from a leak?

A 0.5mm leak could lose 20 litres of water every hour, causing considerable destruction to your property. But discovering a leak early is just the start. The cost and disruption of locating the source can be equally...

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I can smell damp?

Our Leak Detection technicians are trained in identifying leaks on internal and external pipework. We will provide a fully comprehensive report detailing our findings and recommendations which can then be passed on ...

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I have a damp patch on my floor

Your property should not show any signs of damp. It may be as simple as a spillage, but could be something more serious. If you are in any doubt, please feel free to contact us and speak to one of our operatives who...

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I have a leak in a caravan park

Unfortunately, this is something that we deal with on a regular basis. We understand that it is essential the water is put back in place as soon as possible to minimise any disruption to your clients. We would usual...

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I have a leak in a large commercial property

As a company, Polygon have dealt with a variety of different commercial properties, each with different requirements. We know that each property will have different requirements and different ways they want to work ...

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I have a leak in my swimming pool.

If you suspect a leak in your pool or a leak on the pipework this is something that we can help with. Contact our advisors and we will discuss how we can help.

I have a water supply leak over a large area

Polygon have dealt with many leaks over fields, car parks and other large areas. We would recommend having a visual inspection over the pipework you believe the leak to be on to see whether there are any signs of wa...

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I have damp patch on my ceiling

If you have a damp patch on your ceiling, don’t worry. This is something Polygon can help with. We use multiple techniques to identify leaks and minimise damage to the property, including infrared cameras, tracer ga...

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I have just bought a property and want to check for leaks

We can give your property a health check using our plumbing maintenance survey. This checks central heating pipework, seals and cold feed pipes eliminating the risk of an undiagnosed leak causing problems for you in...

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I hear running water

Are all of your taps and appliances off? Is your toilet cistern filling? You may have a hidden leak. There are many different signs that a leak may be present. These are not all visible. They include damp patches, h...

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WHy is my boiler losing pressure?

If your boiler pressure is dropping, this may be the result of a hidden leak. To identify the source of the leak and fix the problem, Polygon uses non-destructive methods such as thermography. An in-depth thermograp...

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My ground source heating system is losing pressure

Whilst ground source heating systems are a very efficient and environmentally friendly way of collecting heat, unfortunately because of the amount of piping buried underground they can become very susceptible to lea...

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My mains water stopcock is not under my sink. Where can I find it?

All modern homes are required to be fitted with an inside and outside mains water stopcock, so don't worry if you can't find yours under the kitchen sink. Many properties have their mains water stopcock located in a...

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My radiators are not working

If one of your radiators is not getting hot, it may just need bleeding. However, if bleeding the radiator does not work, or if it is linked with any other symptoms outlined in these FAQs, it could be a sign of a lea...

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Why are my storage tanks constantly filling?

This could be an indication of a leak on a regular or gravity fed heating system, or a leak from a water storage tank. If you can access your storage tanks, look to see which is filling as this will give you an indi...

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My water meter is spinning all the time/ I have received a high water bill

Firstly, check there is no fault with your meter. You can do this by phoning up your water authority. You can also carry out basic testing yourself. When all of the water is off in the property, including any water ...

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Water stains have appeared in my property after heavy rainfall. What do I do?

Move any furniture that may be positioned directly in front of or underneath the water stains. Perform a visual check of your guttering to ensure there are no blockages. This can easily be caused by leaves and other...

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What are the main signs that I have a leak?

There are many different signs that a leak may be present, however they are not all visible. These include damp patches, high water bills, damp smells, boiler issues and even subsidence. Contact Polygon to speak wit...

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What can I do if I have any further questions about leak detection?

Please don’t hesitate to contact one of our knowledgeable customer service representatives on 03303 332958.

What is Find & Fix

This is a service Polygon offers. It includes all the aspects of Trace and Access but also includes fixing the leak which will often only take a day to complete. Trace and access Insurance term for non-destructively...

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What is Leak detection?

Leak detection is the use of non-destructive techniques to help limit the need for expensive excavation, as well as subsequent repair and redecoration work. We can minimise water loss which means less damage to the ...

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What is non-destructive leak detection?

Non-destructive Leak Detection is where we use various pieces of equipment to pinpoint the area without damaging your property.

What is the difference between leak detection and a plumber?

A plumber will often employ a destructive approach to finding a leak i.e. digging a trench along the line of pipework until they find the leak (“chasing the leak”). With a specialist leak detection company, the leak...

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What is Trace and Access

Polygon offers a unique Trace & Access service, guaranteeing to find the source of a leak without causing unnecessary destruction. Our skill set enables us to carry out the work quickly and cost effectively, whi...

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Will my insurance policy cover leak detection?

Whilst all insurance policies differ, most will have a “Trace and Access” section which will cover the cost of finding and accessing the leak. This is usually only applicable if there are signs of damage (visible si...

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