Yes we can however we may need to carry out minor excavation works to expose it before we repair it.
This is a service that we do not provide. All of our plumbing technicians are specially trained in leak detection and have many years of experience. They also carry with them all the tools required to find and fix a...Read more
Once a leak has been fixed, it is very important that the area is properly dried. A moisture survey should always be completed even if the area appears dry as most moisture will not be visible, risking mould, damage...Read more
A mains water stopcock is a valve used to completely stop the flow of water within a property. Also known as 'the stopcock', 'mains water shut off valve' or 'stop valve', all properties have an inside and outside ma...Read more
If you suspect you have a leak within your property but are unsure of its exact location, you should turn off your internal mains water stopcock and then check the dial on your meter (your internal mains water stopc...Read more
With some leaks you can’t prevent all damage, however the first step in limiting the damage is to turn off your water supply to the house. Try to turn your boiler off, this will stop damage if the boiler pipework ru...Read more
Research has shown that the typical home loses 2,000 to 20,000 gallons of water per year due to leaks. As a result, no water leak should ever be overlooked, irrespective of its size. In fact, even a seemingly small ...Read more
This may be a sign of a leak, possibly that’s been ongoing a while. Please see our answer to “how do I know I’ve got a leak?” below to get a quick idea of how to diagnose a leak. It is also likely that you will requ...Read more
Your property should not show any signs of damp. It may be as simple as a spillage but could be something more complicated. If you are in any doubt, please feel free to contact us and speak to one our operatives who...Read more
Unfortunately, this is something that we deal with on a regular basis. We understand that it is essential the water is put back in place as soon as possible to minimise any disruption to your clients. We would usual...Read more
As a company, Polygon have dealt with a variety of different commercial properties, each with different requirements. We know that each property will have different requirements and different ways they want to work ...Read more
If you suspect a leak in your pool or a leak on the pipework this is something that we can help with. Contact our advisors and we will discuss how we can help.
Polygon have dealt with many leaks over fields, car parks and other large areas. We would recommend having a visual inspection over the pipework you believe the leak to be on to see whether there are any signs of wa...Read more
Check the floor above for signs of damp. If there is a property above you we would recommend you speak to the occupant above to see if they are also suffering signs of a leak. If there is a roof above, please see ou...Read more
We can give your property a health check using our plumbing maintenance survey. This checks central heating pipework, seals and cold feed pipes eliminating the risk of an undiagnosed leak causing problems for you in...Read more
Are all your taps and appliances off? Is your toilet cistern filling? If not please see “how do I know I’ve got a leak”.
This can be a sign of a leak on the central heating or a problem with the boiler.
Whilst ground source heating systems are a very efficient and environmentally friendly way of collecting heat, unfortunately because of the amount of piping buried underground they can become very susceptible to lea...Read more
All modern homes are required to be fitted with an inside and outside mains water stopcock, so don't worry if you can't find yours under the kitchen sink! Many properties have their mains water stopcock positioned i...Read more
If one of your radiators is not heating up or is cold, it could just need bleeding. However, if bleeding the radiator does not work or if it is linked with any other symptoms outlined in this FAQ, it could be a sign...Read more
This could be an indication of a leak on a regular/gravity fed heating system or a leak from a water storage tank. If you can access your storage tanks, look to see which is filling as this will give you an indicati...Read more
You could have a faulty meter, otherwise please see “How do I find a leak”.
Clear away any furniture that may be positioned directly in front or underneath the water stains. Perform a visual check of your guttering to ensure there are no blockages. This can easily be caused by leaves and ot...Read more
There are many different signs that a leak may be present and they are not all visible. These can include damp patches, high water bills, damp smells, boiler issues and even subsidence. Please read further on for mo...Read more
Please don’t hesitate to contact one of our knowledgeable customer service representatives on 03303 332958.
This is a service Polygon offers. It includes all the aspects of Trace and Access but also includes fixing the leak which will often only take a day to complete. Trace and access Insurance term for non-destructively...Read more
Leak detection is the finding of hidden leaks. Unlike others, we complete leak detection in a non-destructive manner, minimising disruption to you and your home
Non-destructive Leak Detection is where we use various pieces of equipment to pinpoint the area without damaging your property.
A plumber will often employ a destructive approach to finding a leak i.e. digging a trench along the line of pipework until they find the leak (“chasing the leak”). With a specialist leak detection company, the leak...Read more
Trace and Access (or “Track and Trace”) is an Insurance term for non-destructively tracing the area of the leak and then exposing the leak i.e. excavating concrete or removing floorboards. If you are covered for thi...Read more
Whilst all insurance policies will differ, most will have a “Trace and Access” section which will cover the cost of finding the leak. This is usually only applicable if there is signs of damage (visible signs of moi...Read more
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Blackstone Road, Huntingdon, Cambridgeshire, PE29 6EE
Phone: 0330 332 2958