“Die Welt” has been working with “ServiceValue” for many years to systematically investigate the service quality of German companies from a customer standpoint. This year, customers rated their best service experiences by judging a total of 4,053 companies in 384 different industries. POLYGONVATRO in Germany came out on top as the best restoration service in our industry, and were also named as a Service Champion based on customers’ service experiences.
Customer service is a central focus of our business, because we live up to our promise: We are always by your side. Our customer-oriented mission is to be a reliable and professionally global expert in the field of complete restoration following fire and water damage. We therefore expect our employees to lead by example and embody our values of integrity, excellence and empathy as their guiding principles.
“We genuinely put ourselves in the shoes of our customers when they are affected by fire and water damage, which allows us to treat them with the utmost respect and empathy. Helping people and solving their problems are our key drivers. We are therefore particularly proud to be awarded the title of Service Champion,” says CFO Sven Meyerdierks.
“For us, this confirms that we are successfully accomplishing our customer-oriented mission,” adds CEO Andreas Weber.
We have a strong claim to be the market leader in fire and water damage restoration: We want to be the best in our industry. When we say “Always by your side” it means: Our more than 4600 employees are reliable and quick to arrive in order to actively support our customers and directly mitigate the extent of the damage.
Direct Reaction Team
We are ready to respond on short notice to ensure that real estate and other property restored to its origins in the fastest possible way. We do a quick assessment of the damage to be able to take the right actions.
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