Major & Complex Claims - Polygon Group

Start / Services / Major & Complex Claims

Major and complex loss restoration for businesses and properties

When a major or complex loss occurs, after fire, flood, storm, or large-scale structural damage, the impact can be overwhelming. Operations may grind to a halt, facilities may suffer extensive damage, and every delay adds cost. Our major and complex claims service is designed for exactly these challenges: rapid mobilisation, global resources, and experienced project management that gets you back to business faster.

A key strength in our large-loss response is Eurostock, our central equipment hub in Germany. Eurostock holds thousands of industrial dryers, dehumidifiers, and other recovery machines, allowing us to quickly deploy large-scale drying and restoration equipment anywhere in Europe at short notice by a comprehensive logistic set up.

Combined with cross-border collaboration through our international Polygon network, we can move skilled technicians, project managers, and resources seamlessly across countries.

This unique scale and capability enable us to deliver fast, coordinated disaster response and efficient restoration for even the most complex and widespread losses.

Why choose us

24/7 readiness – Immediate mobilisation when large-scale damage occurs.
Unmatched capacity – Thousands of dryers and dehumidifiers available from Eurostock.
International disaster response – Skilled technicians and equipment moved across borders whenever needed.
Experienced project management – Dedicated managers coordinate stakeholders and ensure efficient delivery.
Tailored large-loss recovery – Each project is unique; our solutions are always adapted to the claim.
Minimal business interruption – We focus on restoring operations as quickly and safely as possible.

Use cases

Commercial property losses – Large office complexes, retail, hotels, and industrial facilities requiring extensive restoration.
Large-scale fire and water damage – Incidents needing coordinated, multi-disciplinary recovery.
Insurance and liability claims – High-value, high-complexity cases where clear reporting and stakeholder management are critical.
Public and institutional buildings – Schools, hospitals, and heritage sites where downtime must be minimised.
Cross-border and multi-site incidents – Claims that require international disaster response and coordinated recovery resources.

The process

Emergency response and site stabilisation

We mobilise immediately to secure the property, protect people, and put urgent measures in place to stop damage from escalating.

Mitigation and loss containment

We deploy temporary protection, debris removal, environmental controls, and initial cleaning to reduce further damage and stabilise conditions.

Loss assessment and recovery planning

We define the scope, align priorities, and coordinate insurers, adjusters, contractors, and authorities through clear plans and reporting.

Large-scale restoration delivery

We mobilise specialists, equipment, and logistics to restore buildings, systems, and contents, scaling quickly through Eurostock and cross-border teams.

Quality assurance and safe handover

We complete verification, document compliance, and provide transparent reporting so the property can return safely to use or onward repair.

Talk with an expert

Frequently asked questions

What is major and complex loss restoration?

It refers to large-scale damage recovery that requires extensive resources, complex logistics, or coordination of high-value insurance claims.

How fast can you respond?

We mobilise immediately, with resources from Eurostock and international teams enabling faster deployment than local providers.

Can you restore both structures and contents?

Yes. We handle buildings, systems, equipment, and contents as part of an integrated approach.

How do you manage insurers and stakeholders?

Through experienced project managers who ensure clear communication, regular updates, and transparent reporting.

Do you handle international incidents?

Yes. Our network spans multiple countries, allowing cross-border collaboration for the fastest and most effective response.

Get help now

When ordinary restoration isn’t enough, you need a partner with global capacity and expertise. Contact us today for major and complex loss restoration, your trusted partner in large-scale damage recovery and international disaster response.

Request major and complex claims services

We have received your message and would like to thank you for writing to us. If your inquiry is urgent or country specific, please find your country office under “http://www.polygongroup.com/ Global“. Otherwise, we will get back to you shortly. Best regards Polygon International

Major and complex claims