City Hall in the City of New Rochelle, NY experienced the devastation a burst pipe can bring when this very event happened during the 2010 Easter weekend. According to “Sound Shore,” city government workers tried to do the clean up on their own for a few weeks before realizing professional help was the only way to salvage their building and restore damaged, wet documents that belonged to the Development and Parks & Recreation Departments. The City of New Rochelle called in Rapid Refile help save essential documents.
Polygon to the Rescue
Polygon quickly arrived to New Rochelle to meet with city officials to discuss recovery options, and was able to prepare an emergency bid in less than four hours. They restored the city’s documents by drying them, decontaminating them via gamma irradiation and cleaning them of surface debris and mold.
Polygon met the contracted deadline and proudly delivered the remediated documents to the City of New Rochelle’s Development and Parks & Recreation departments on time. It was essential these departments receive the restored documents in a timely manner because the start of the summer season demands the use of them. A staff person from Polygon reports, “During the inspection of work performed by Polygon, one administrator in the Parks & Recreations department stated, ‘I’m very glad to have this back. This is like our Bible.’”
When books and documents receive water damage, it is of the upmost importance they are dried and recovered correctly as to prevent any further damage that mold and bacteria can cause. This is why it is essential that businesses and government offices include document restoration in their emergency preparedness and business continuity plans.
More about document recovery.