Service quality is a decisive factor in claims settlement. As a property damage restoration company, POLYGONVATRO's work has an impact on the satisfaction of insurance customers. The insurance industry is therefore very interested in analysing the service quality of claims service providers.
The analysis company ServiceValue and the industry expert HNW consulting have been conducting a study on the service quality of claims service providers since 2013, thereby ensuring more transparency in the market. The analysis is supported by an advisory board made up of four managers responsible for loss adjustment from well-known insurance companies. The results of this study were presented at the end of June and POLYGONVATRO was recognized as one of 25 companies as a high-service claims service provider.
The analysis was based on a questionnaire on service quality. In addition to general company information, information on partner orientation, the company's own level of service and quality as well as the range of services was obtained. Of particular interest was the extent to which POLYGONVATRO and its services stand out from the market and its direct competitors and offer added value.
“The participation of well-known insurance companies shows that the insurance industry also attaches great importance to the award. We are very proud of our service quality award. Our excellent result underscores our efforts to make the claims management process even smoother and more transparent in cooperation with insurance companies. In this context, we have already developed some future-oriented solutions, such as our innovative PV-E-BOX or our mobile solution for digital damage reporting”, says Andreas Weber, Country President at POLYGONVATRO in Germany.
Direct Reaction Team
We are ready to respond on short notice to ensure that real estate and other property restored to its origins in the fastest possible way. We do a quick assessment of the damage to be able to take the right actions.
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