In the catering industry, the accumulation of cooking fat in exhaust ducting systems is well-known to be a common cause of fires. Today, many insurers stipulate that periodic cleaning of ducts must be carried out in order to reduce this risk. For catering managers, as well as the fire prevention benefits, cleaning also improves hygiene, limits energy consumption and contributes to the overall longevity of the system.
Patricia Grooteman, manager of several restaurant outlets in Amsterdam, Netherlands, sought an expert supplier to complete a deep cleanse of restaurants across the group, and was immediately directed to Polygon after issuing a request for a quote via the Horecadesk website.
A collaboration partner of Polygon in the Netherlands, Horecadesk provides information and support to simplify the quotation process. Buyers can request either a one-off or periodic (annual) cleaning of the ventilation and/or grease ducts.
Polygon, as a specialist in the field of preventing, controlling, and mitigating the effects of water, fire and climate, was ideally positioned to use its experience, expertise and scale to this project.
The personal contact provided by Polygon’s project leader was acknowledged and appreciated by Patricia’s team. They noted the quick follow-up on Patricia’s initial request, the ease with which appointments were co-ordinated, and the fact that someone was accessible for any questions and concerns throughout the process.
“The accessibility and personal approach of Polygon is a huge bonus as nowadays everything is controlled and communicated through email, apps and so forth. I like to hear and physically see someone, and I would rather pose a question in-person than wait for a written response,” says Patricia.
The job was carried out in joint consultation at three locations. As a result of the excellent communication and the quality of the cleaning work, Polygon was rewarded with a subscription for periodic cleaning. A sticker is placed at the grease channel to indicate when the next maintenance work will take place, which also provides further clarity for the customer that their premises are keeping fire risks to a minimum.
“Polygon really made the need for grease duct cleaning visible, with before and after photos in the report. I immediately forwarded everything to the insurance company, so that they know that the maintenance has taken place and everything is properly arranged,” concludes Patricia.
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