Primo+

Premium fast-track Disaster-response Service

Primo+ brings together a mix of preventive and reactive measures that enable disaster-response times to be significantly reduced and recovery efforts to begin much earlier. This combination means the extent of any damage is limited and the time and cost of any interruption is kept to a minimum. It’s the fastest route to getting your premises restored and your business back up and running.

The best response if the worst should happen

No business owner can totally eliminate the risk of fire, flood or water damage, but you can control the impact that such events will have on your business continuity with Primo+, our premium disaster-response service. Primo+ brings together a mix of preventive and reactive measures that enable disaster-response times to be significantly reduced and recovery efforts to begin much earlier. This combination means the extent of any damage is limited and the time and cost of any interruption is kept to a minimum. It’s the fastest route to getting your premises restored and your business back up and running.

In safe hands with Polygon

Rapid response

Primo+ customers benefit from 24/7, 365 priority access to our trained response teams via a dedicated hotline number. This provides complete peace of mind that emergencies will be treated with the highest levels of urgency and professionalism through a mix of our cutting-edge technology and our deep understanding of advanced damage management techniques.

Fully prepared

As part of the Primo+ service, we undertake a pre-emptive survey to record information about your business. This provides us with a framework for engagement that covers everything from key points of contact to any important priorities or considerations about your premises. Equipped with this knowledge, we can then take the most appropriate course of action in times of emergency.

Reduced disruption

From the moment that water or fire damage hits, the clock is ticking on your ability to get back to full operational capacity. Primo+ strengthens your disaster-response planning and ensures swift and decisive actions can be taken to limit the damage to both your premises and your business. By mitigating losses and speeding recovery, Primo+ saves on downtime and the overall costs associated with business interruption.

Remedial expertise

Beyond the initial emergency response, Primo+ customers can draw on Polygon’s best-in-class restoration and recovery services. Across our five Centres of Excellence, we offer expertise in technical reconditioning of electronics, electricals and mechanicals as well as document restoration services and the provision of climate and moisture control equipment to support the remediation process.

Giving you control

At Polygon, we know that emergency responses are most effective when everyone is pulling in the same direction. That’s why Primo+ incorporates training for in-house teams in loss mitigation, damage prevention and emergency response. With their on-the-ground support, not a moment is wasted, and the chances of full postincident recovery are increased still further.

Primo+ in action: your fast-track to rapid recovery

Fires, floods and water leaks have the potential to cause both short-term physical damage and long-term commercial harm to a business. The quicker the response, the more that risk is mitigated and the faster you can return to business as usual:

1. Damage occurs

Damage caused by fire, water or natural forces brings your business to an unexpected standstill.

2. Contact 24/7 service hotline

Report made directly to Polygon via the exclusive Primo+ 24/7 service hotline.

3. Documentation

A trained claims expert will immediately notify the designated contact person to document the details.

4. Assessing the situation

Having received an urgent alert message, Polygon’s damage management team arrives within the agreed time frame to assess the situation on site.

5. Claims expert advise

Our claims expert advises the nominated contact on the measures necessary to reduce damage.

6. Measures are actioned

As soon as a written order and all necessary approvals are received, the measures are actioned.

7. Damage restoration and recovery services

Following the initial emergency response, customers have the option to access Polygon’s damage restoration and recovery services.

8. Business operations can return

As soon as the situation is resolved, business operations can return.

Primo+

Premium fast-track Disaster-response Service

Major and Complex Claims

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The best response if the worst should happen