Interested in an opportunity to grow within a global company? Polygon Restoration is looking for a project manager to join our team.
Polygon Restoration offers a complete range of services to meet the needs of all our customers from households and companies to insurers and the public sector.
Reporting to the Unit Manager and working closely with the project team (back office/finance department), the project manager is responsible for the assessment, estimation, production and completion of assigned projects to meet the agreed customer service level and standards expected of Polygon Restoration on time.
Responsibilities:
1. Customer satisfaction
- Execute and deliver projects to customer satisfaction and Polygon Restoration standards.
- Provide accurate and timely work reports in accordance with Polygon Restoration standards and customer expectations.
- Effective communicator by maintaining diligent and proactive communication with all stakeholders (external and internal), constantly keeping everyone informed of actions taken and next steps.
- Facilitates prompt invoicing by providing all required actions and documents in a timely manner to ensure invoice accuracy.
- Maintains professional relationships with customers (regular customers such as experts).
2. Quality of service
- Strict compliance to Polygon Restoration service delivery processes.
- Recommend appropriate additional service solutions.
- Always deliver high quality standards according to the 'Polygon Restoration Way' and best practices.
- Responsible for diligent and accurate damage assessment (moisture map, ambient reading, photos).
- Always demonstrate professionalism: punctuality, professional appearance of vehicles and uniform, oral and written communication.
3. Responsible for the financial performance of the project
- Makes accurate estimates by evaluating cost and revenue aspects to maximize profitability.
- Able to exercise the cost control necessary to ensure project profitability.
- Diligently identifies opportunities for additional services to maximize project revenue potential.
- Ensures accurate and diligent recording of work (time, equipment, materials, etc.)
- Diligently provide all data required by the system and verify its accuracy to facilitate prompt invoicing.
- Strictly comply to essential project processes, such as change order process, purchase order process, etc...
4. Skills
- Strong project management skills
- Ability to plan and organize to maximize project efficiency and productivity
- Ability to manage multiple projects simultaneously
- Ability to coordinate multiple projects with different subcontractors
- Flexibility to adapt to changing priorities and deadlines.
- High stress tolerance
- Strong problem-solving skills
- Strong leadership
- Leads by example
- Diligently applies company policy
- Excellent communicator (oral and written)
- Understands the value of team building
- Is positive about change and is an effective change leader
- Results-oriented
- Effective negotiator
- Able to maximize profits
- Diplomatic in reaching fair agreements
- Conflict resolution skills
- Ability to work with information technology
- Ability to interface with information systems
- Good knowledge of Microsoft software (e.g. Excel, Word, etc.)
- Able to use or adapt to estimating software
- Easily adapts to new technologies
5. Skills and qualifications
- General knowledge of building construction.
- IICRC certifications would be a valuable asset.
- Ability to work on a 24/7 rotation schedule
- Valid driver's license
- Can provide a certificate of good conduct
- Ability to travel out of province and within the U.S.
6. Additional Attributes
- Minimum of 2 years work experience in material damage restorationso Experience with restoration industry estimating software (Xactimate, Symbility).
Benefits:
- Dental Insurance
- Supplementary Health Insurance
- Life Insurance
- Paid vacation
- RRSP matching
- Wellness Programs
- On-site parking
Education:
Language:
Job Type: Full Time, Permanent
Work location: In person
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