Frequently Asked Questions

Polygon provides an integrated suite of complementary services that offers a complete end-to-end restoration solution, allowing damaged buildings to be repaired and reinstated with speed and efficiency.

Our main priority is to return the building to its pre-incident condition as quickly, cost-effectively, and sustainably as possible, whether it's a home or a business.

Our expert technicians are equipped to work with a wide variety of materials, including: Ceramic Wood Vinyl Brick uPVC

Polygon's Smart Repair service is an on-site damage repair solution designed to restore a wide range of damaged hard surfaces and materials to their original condition. We use specialist paints, moulds, and advanced...

It is smarter and greener because we prioritise restoration over replacement. We quickly instigate mitigation procedures to stabilise items, which significantly reduces unnecessary landfill waste and supports a more...

For over two decades, our specialists have salvaged millions of records annually. Our commitment to security and minimal interruption is paramount, and we use an extensive fleet of advanced drying chambers to quickl...

Primo+ is Polygon’s premium Emergency Response Service. It provides priority access to Polygon Damage Management experts who will be on standby, ready to respond to your call and arrive on-site in as little as...

Detailed works are often required to remove contaminants caused by fire or water ingress. We install drying equipment immediately to start the drying process and mitigate further loss, even when a claim is in its in...

A major or complex claim typically refers to a large loss or damage to a commercial property that partially or completely halts business operations. These types of claims often require detailed coordination with the...

Contents restoration is a critical part of the process because many personal items are irreplaceable, such as family photographs, sentimental belongings, or business records. Polygon focuses on contents restoration ...

Fire and smoke damage extends beyond physical destruction. Contaminants depend on variables like temperatures, materials, and how long the damage was left untreated. Smoke damage is often overlooked but contains tox...

Fire damage restoration involves clearing ash and debris and salvaging items that can be saved. The process often reveals secondary damage, such as water damage from extinguishing methods, which requires subsequent ...

For large-scale disasters, Polygon maintains an emergency stock of dehumidifiers, fans, and other equipment that can be deployed throughout Europe within 24 hours. Our unique Euro-stock capacity allows us to respond...

The drying approach is determined by several factors, including the composition of the wet materials, airflow, and humidity levels. This sometimes requires using specialised equipment like heat mats or heat sticks i...

The process typically begins with pumping away any residual water so that furniture and other valuables can be removed to prevent further damage. This is immediately followed by the introduction of energy-efficient ...

Polygon started in the 1950s as a manufacturer of dehumidification equipment before moving into property damage restoration. Even today, many industry experts still regard us as the 'drying company' due to our deep ...

Once a leak has been repaired, it is very important that the area is properly dried. A moisture survey should always be completed even if the area appears dry as most moisture will not be visible, risking mould, dam...