Mike Aitken, UK Operations Director

Firstly, I hope everyone who reads this is looking forward to enjoying some quality time off over the summer holidays. As we have reached the end of Q2 and H2, I’d like to provide a brief recap of the quarter from my perspective.

Polygon UK has been focused on an exciting transformation project that aims to provide even greater Customer Centricity across the business, linked with Operational Excellence and further supporting an efficient and sustainable claims process for both customers and their policyholders. We believe that in Q3 and Q4, you, as customers of Polygon UK, will start to see the benefits of these.  

The Polygon team has continued its commitment to the industry by driving awareness and delivering practical learning sessions to multiple key partners, reaching approximately 100 people in the last quarter alone. This effort promotes the products and services that a One Polygon approach can continue to offer to the Loss Adjuster market. If you would like to know more about our wider services, please don’t hesitate to contact one of the team.  

Our Major and Complex team worked around the clock, night and day, to restore a large European food wholesaler's warehouse operation following a traumatic fire claim. I was immensely proud of how our Project Management team and Technicians reacted to this claim, working in challenging and cold conditions to bring the job to completion 1 week ahead of all expectations.  

We were delighted to be onboarded with a new multinational energy company that supplies gas and electricity to consumers in the United Kingdom and Ireland. This follows excellent work from our Digital Solutions team, who also continue to provide market-leading services in monitoring Air and Dust levels in the Hinckley Point Power Station.  

Our surface repair (Plastic Surgeon) division has continued to go from strength to strength over the quarter. From our discussions within the industry, there is an ever-greater need to reduce costs and create less landfill. Please contact one of the team or me if you’d like to see how the surface repair team can assist with a claim.  

Industry-wise, the team continue to attend CILA Dinners, BIBA, I Love Claim events, and supported our charity of choice, The Firefighters charity, with a company-wide dog walk.  

Looking ahead to Q3 and Q4, Polygon remains committed to being an industry leader in mitigation and restoration services, and I look forward to continuing to see the excellent operational delivery our colleagues provide to our customers and partners.  

Thank you for taking the time this update, I hope you have a wonderful Summer.  

Kind regards, 

Mike