Polygon Crystal

Polygon has been working in the Private Clients sector for many years within both the domestic and commercial arena, delivering exceptional customer service across the UK with a fully employed and highly trained workforce. Polygon Crystal was developed with our clients in mind to offer exceptional customer care, taking Private Clients services to the next level.

Our commitment to the Private Clients sector is absolute. Polygon Crystal is deep rooted in our long-standing restoration capabilities and further builds on the credibility we already have as the global expert in property damage control.

We understand that every claim needs to be bespoke, have total transparency and be carefully managed to mirror your brand promise to your customers. That's why we have developed a concierge service designed with you and your customers at the focal point of every claim.

Each claim is managed by a dedicated personal claims consultant who takes ownership of your claim from start to finish providing a seamless and personal service. We know that when your customer suffers an incident it can be extremely distressing. In the immediate aftermath of an emergency you and they need reassurance that the property and contents will be restored using the most effective and sympathetic methods offering minimum disruption. We have a team of professional technicians, who are experts in their field and use the most up-to-date environmentally friendly equipment.

Why choose Polygon Crystal?

• We appoint a dedicated claims consultant per claim - ensuring policyholders receive one point of contact throughout the claims journey 
• Our specialist supply chain understands the needs of private clients 
• We attend site at a time suitable for the policyholder to reduce disruption for them 
• Our personal claims consultants are at the heart of this process - taking full ownership for every aspect of the claims journey 24/7

Meet the team

Our team of Personal Claims Consultants are your single point of contact that will be at the center of every claim, taking full ownership and being the coordination point for everybody involved.

Looking after the customer and building strong relationships with all parties is their number one priority. Nothing is too much trouble. Second to none service delivery is expected in the Private Clients sector; we ensure the highest of standards are maintained at every stage of every claim and that the customer needs are heard, no matter the time or day.

Find out more about the role of a personal claims consultant by watching the video below.

For more information, please contact the Polygon Crystal team on 01480 442301