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Earlier this week, we published our white paper “What Happens if the Queen Calls?", a deep dive into the exceptional standards High Net Worth (HNW) policyholders expect (and deserve) throughout the claims journey. From first contact to final resolution, this audience isn’t just looking for competence, they’re looking for care, class, and consistency.
Insurers, adjusters, and brokers need to know that when a promise is made, it’s backed by a partner who delivers. In our white paper, we explored what to look for in that partner. Now, we’re here to explain why Polygon Crystal is the high-net-worth partner of choice.
What Happens if the Queen Calls
At Polygon Crystal, we combine agility with consistency. Our fully employed, specialist resources can scale and shift to meet geographical demand, delivering the same high-level service whether your client is in Mayfair or the Scottish Highlands. This internal flexibility ensures that every HNW policyholder receives a service that exceeds expectations, every time, everywhere.
Exceptional client care starts with one simple question: “What matters to you?” That’s what our team asks at the outset of every claim. From there, we shape a bespoke response, flexible, personal, and discreet.
We understand that HNW clients expect more. More care. More consideration. More control. And we deliver it, with empathy, integrity, and a service mindset that puts the client first at every touchpoint.
The complexity of High Net Worth claims requires more than just a standard playbook, it demands finesse. That’s why every claim is handled by a dedicated Personal Claims Consultant who acts as a single, consistent point of contact.
They don’t just guide the client through the process, they own it, 24/7. The result? A seamless experience that feels more like a concierge service than a claims process.
Our High Net Worth service isn’t an add-on; it’s a core offering. That’s why we’ve built a team of Personal Claims Consultants and professional technicians who only handle HNW claims.
They’re trained to think creatively, act independently, and work flexibly to meet the unique needs of each policyholder. No scripts. No one-size-fits-all approach. Just experienced professionals doing what they do best.
We don’t leave craftsmanship to chance. Polygon Crystal works exclusively with a specialist High Net Worth supply chain, handpicked for their expertise, professionalism, and sensitivity to this unique audience.
Every partner is vetted, every relationship is monitored, and every touchpoint reflects the high standards your clients expect.
Communication can make or break a claim experience. That’s why our Personal Claims Consultants lead with transparency and adaptability, connecting with brokers, insurers, adjusters, estate managers, and, of course, the policyholder.
They’re fluent in empathy and fluent in detail, able to translate technical updates into client reassurance, while keeping the whole chain informed and aligned.
We don’t just show up, we show up when your client wants us to. From scheduled visits to after-hours support, we’re available around the clock.
Our focus? Ensuring a positive policyholder experience that drives satisfaction and renewal. With KPIS aligned to your business goals, we work as an extension of your promise to deliver excellence.
At Polygon Crystal, we know what sets High Net Worth clients apart, and we’ve built our service around that insight.
We don’t believe in “standard” claims. Each client has unique needs, expectations, and preferences. We embrace that. By aligning with your brand, your service standards, and your way of working, we create a consistent, tailored experience your clients will remember for all the right reasons.
We’re not just another supplier, we’re your partner. One that builds trust, fosters rapport, and reflects your values from first call to final sign-off.
If the Queen does call, you’ll want to be confident in your response.
With Polygon Crystal, you can be.
It’s our blend of care, commitment, and quality that ensures your promise to High Net Worth clients is not only kept, but exceeded. Because when it comes to HNW service, good isn’t good enough. Only exceptional will do.
Get in touch with the Polygon Crystal team on 01480 442 301
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01480 442327Send message
uk_sales@polygongroup.comDirect Reaction Team
We are ready to respond on short notice to ensure that real estate and other property restored to its origins in the fastest possible way. We do a quick assessment of the damage to be able to take the right actions.
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Polygon UK
Blackstone Road, Huntingdon, Cambridgeshire, PE29 6EE
Phone: 01480 442327
Email: uk_sales@polygongroup.com
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