How to Accelerate the Claims Lifecycle (The Realist's Way)

We often hear that people fall into one of two camps: the ever-hopeful optimist or the caution-clad pessimist. You know the type, either walking around with the sun always shining or expecting rain even on a clear day.

But not everyone fits neatly into those categories.

Enter the realists. These are the people who don't leave things to chance. They look at facts, assess risks, and choose the path most likely to lead to the best possible outcome. And if you're in the insurance world, you’ll recognise this mindset instantly, it's practically part of the job description.

At Polygon, we’re realists too. Our work is built around the idea that things can go wrong, and when they do, being prepared is everything. That’s why our services are designed not just to react to disaster, but to do so quickly, intelligently, and effectively.

Take Primo+, for example. It’s our premium support service for brokers, built on three key pillars: planning better, acting faster, and reducing disruption. Here's how each one works to accelerate the claims lifecycle from the very first call. 

Planning Better

Insurance is about protection, but when disaster strikes, it's the details that matter. What happens in those early moments after a fire, flood, or major incident can define the entire outcome.

That’s where Primo+ steps in. Brokers who are part of the service have key business information already registered in our system. So when the unexpected happens, there's no scrambling through paperwork or chasing down approvals. It’s all ready to go, saving critical time and eliminating delays.

Acting Faster

The sooner the damage is assessed and addressed, the better. It's that simple. A quick response can prevent additional damage, reduce downtime, and get things moving in the right direction fast.

With Primo+, our clients jump to the top of the queue. Our damage management professionals are dispatched within hours of receiving a call. A dedicated Project Manager is assigned immediately, and expert advice is available by phone 24/7, 365 days a year.

Time is money. But it’s also peace of mind.

Reducing Disruption

Speed doesn't just mean a faster fix; it means less to fix in the first place.

A rapid, well-coordinated response can limit the extent of damage, help businesses return to normal sooner, and ultimately reduce the cost of the claim. Primo+ goes beyond fast response by also providing training for in-house teams. That means your people are equipped to jump into action, helping to contain damage before our team even arrives.

It’s a win-win: better outcomes, lower costs, and empowered teams.

Going Beyond the First Response

Of course, responding quickly is only part of the picture. At Polygon, our end-to-end, integrated approach means we support every step of the property restoration process efficiently, sustainably, and with precision.

We don’t promise miracles. We promise realism, with a touch of excellence. Because even the most pessimistic policyholder should feel confident in the service they receive. And the optimists? Well, they’ll be downright delighted.

Let’s face it: disaster doesn’t care about your outlook. But with the right plan, the right people, and the right response, you can face it head-on—and come out stronger on the other side.

That’s the realist’s approach. That’s Primo+.