Primo+

No, the difference with Primo+ is that not only will we attend the site to assess the damage, but we will also attend the site with a view to starting mitigation works straight away, which, depending on the damage, may include:

• Removal of standing water
• Managing the environment
• Salvaging assets, affected and non-affected, to safe areas to prevent further damage/cross-contamination
• Protection of machinery and electronics
• Swab testing for chlorides
• Clearing and removal of debris
• Emergency power
• Stabilising the environment to prevent secondary damage such as corrosion and mould growth

No, as part of your Primo+ agreement, we will ask for a delegate authority, set by yourselves, purely for this purpose. It means we can start work without delay.

When you call the Primo+ emergency number, you will be asked if you want us to come to the site to assess or to assess and start mitigation works straight away.

Each and every Primo+ client is different; they each have different priorities and different criticalities. What may be classed as a serious incident to one client may be business as usual to another. Primo+ comes with two levels of response. A Tier 1 and a Tier 2 response:

• Tier 1 – 4 hours – if the incident is:
  • Having an impact on your business
    • Financially
    • Reputationally
    • Operationally
  • If the answer is yes, then this is a Tier 1 response
• Tier 2 – 8 hours – if the incident is not having an impact on your business, but you would like some additional support.

The benefit of having both tiers is that you can call us for smaller incidents.

It is a possibility that having Primo+ Polygon technicians would be on-site within hours of the incident, preventing secondary damage, therefore minimising the potential cost and lifecycle of an insurance claim. If you let us know who your insurance provider is, we can always ask the Polygon account manager to contact them to discuss Primo+ with them.

Absolutely!

When things don’t go according to plan on one of your sites, your client will look to you to solve their problem. Polygon is not a facilities management company; we are disaster, recovery and restoration experts, which complements what you provide to your clients, and of course, preparing for the worst puts you and your client in control right from the start.

Of course, you can; you can call us directly at any time. However, you will not receive a guaranteed response time, as Primo+ feepaying members must come first. This is especially at times of surge, or localised incidents, as we will be dealing with our priority clients.

Primo+ is an emergency response service; the rates charged are our standard schedule of rates, so you will not be charged any more for calling us out, either during working hours or out of hours, other than our standard rates.

Primo+ clients do receive discounts on Business Continuity Planning work outside of the initial review of your plan.

If you do not have a plan, or it is out of date, or hasn’t been tested for a while, we offer discounted rates for:

• Writing plans
• Updating plans
• Testing plans
• Embedding/Training of plans

We can also build in several days per year to your Primo+ agreement (we recommend a minimum of 3 days per year) to keep your plan up to date, or for running annual testing, or you can use your Business Continuity Planning days for whatever you would like to use them for.

Yes, Polygon is the European market leader in property damage restoration. Powered by a global network of more than 8,000 employees in 18 countries, including the USA, Canada and Singapore.